Privacy Policy
Privacy Policy
Last updated: [July 2026]
Oro Clean (“Oro Clean,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website and clients of our residential cleaning services. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy standards.By using our website ([insert website URL]) or booking a service with Oro Clean, you consent to the practices described in this policy.
1. Information We Collect We collect only the information necessary to provide, book, and bill for our cleaning services, and to operate our website effectively. Information you provide directly: Name, home or business address, phone number, and email address Details about your property needed to prepare an accurate quote (e.g., square footage, number of rooms, access instructions) Payment information (processed securely through Jobber Payments — we do not store full credit card numbers on our own systems) Any information you share with us via contact forms, quote requests, email, or phone Information collected automatically: IP address, browser type, device type, and general location (city/region) Pages visited, time spent on the site, and referring website, collected through analytics tools (e.g., Google Analytics) Cookies and similar tracking technologies (see Section 5) We do not knowingly collect information from children under 16.
2. How We Use Your Information We use the personal information we collect to: Prepare and send accurate cleaning quotes Schedule, confirm, and manage appointments (via our field service platform, Jobber) Process deposits and final payments Communicate with you about your booking, including reminders, confirmations, and follow-ups Respond to inquiries, feedback, or complaints Improve our website, services, and customer experience Send promotional or marketing communications, where you have consented (see Section 6) Meet legal, accounting, or regulatory requirements (e.g., tax records under CRA requirements) We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Who We Share Your Information With We share personal information only where necessary to operate our business, and only with service providers who are contractually obligated to protect it: Jobber — our scheduling, quoting, and invoicing platform Jobber Payments, our payment processor, used to process deposits and final payments Email or SMS communication tools used for appointment confirmations and reminders Independent contractors/cleaning staff assigned to your booking, who receive only the information needed to complete the service (e.g., address, access instructions) Legal or regulatory authorities, if required by law (e.g., in response to a valid legal request) We do not share your information with third parties for their independent marketing purposes without your explicit consent.
4. Data Storage & Security Your information is stored securely within the platforms listed above, which maintain their own industry-standard security safeguards (encryption, access controls, etc.). We limit access to personal information to staff and contractors who need it to perform their duties. While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., financial records are generally retained for a minimum of 6 years per CRA requirements).
5. Cookies & Website Tracking Our website may use cookies and similar technologies to: Remember your preferences Understand how visitors use our site (via tools like Google Analytics) You can disable cookies through your browser settings; however, some features of our website may not function properly as a result.
6. Marketing Communications & Consent If you provide your email or phone number, we may send you service-related communications (booking confirmations, reminders, invoices) as part of our standard service. We will only send promotional or marketing communications (newsletters, seasonal offers, etc.) if you have opted in, in accordance with Canada's Anti-Spam Legislation (CASL). You may withdraw consent to marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly (see Section 9).
7. Your Rights Under PIPEDA, you have the right to: Know what personal information we hold about you Request access to your personal information Request correction of inaccurate or incomplete information Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions) Request deletion of your personal information, where it is no longer needed for the purposes it was collected To exercise any of these rights, please contact us using the information in Section 9. We will respond within a reasonable timeframe, generally within 30 days.
8. Third-Party Links Our website may contain links to third-party websites (e.g., social media, review platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies separately.
9. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: Oro Clean Email: info@oroclean.ca Phone: 437-326-2774
10. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will indicate when changes were made. We encourage you to review this policy periodically.